Refunds & Cancellations

Your satisfaction is important to us. If you're not completely happy with your cleaning service, please contact us within 24 hours of your appointment. If we've missed any agreed areas or the service doesn't meet the expected standard, we'll return to resolve the issue at no extra cost where possible.

If you need to cancel or reschedule your booking, we require at least 24 hours` notice. Bookings cancelled with less than 24 hours' notice are non-refundable, as we reserve that time specifically for your appointment.

Refund requests are considered on a case-by-case basis where a return visit is not appropriate.

Refunds & Cancellations

FAQs

How do I get a refund?

Request your refund within 14 days of purchase via our support email.

Can I cancel my order?

Yes, cancellations are accepted within 24 hours before shipping.

What if I receive a damaged item?

Please contact us immediately with photos of the damage for a prompt replacement or refund.

When will I get my refund?

Refunds are processed within 7 business days after approval.

Are refunds full or partial?

Refunds are full unless the item is used or damaged.

Get in Touch

Questions about refunds? We're here to help.